- To return an appliance, you must obtain an authorisation number from our Sales Team. They can be contacted via our website, email or telephone. Any item returned without an authorisation number will not be refunded under any circumstance.
- Once an authorisation number has been issued, you must return appliance to the following address: 67-69 Broadway, Roath, Cardiff, CF24 1QE. If you would prefer, we can arrange to collect the goods from your home - this service costs £20.
- Please ensure that your appliance is still in the condition in which it was delivered, and that it has not been installed or used. If your appliance has been installed and/or used, this counts as an acceptance of the goods, which means that we cannot refund you or accept a return.
- As long as the appliance is in your possession, it remains your responsibility. If we find that the appliance is damaged or not in its original state, we reserve the right to charge you to repair the appliance back to its original condition.
- On receipt of the returned item (providing it is returned in its original state), Kitchen Economy will reimburse you with the full price of the item within 14 calendar days (via the credit card, debit card or Paypal account that you originally used). Unless the company is found to be at fault, delivery charges are non-refundable as these are separate handling charges.
Non-delivered orders - must be brought to our attention within 14 days from the invoiced date.
Cancellations
Once you have ordered an item, your purchase can be cancelled at any time before the order is dispatched. Cancellations can be made by contacting the organisation via email or telephone. If the cancellation is successful, you will receive a full refund within 14 calendar days. If you wish to cancel an order that has already been dispatched, please refer to the returns policy above.Faulty Goods
- If you have received a faulty item, you must contact Kitchen Economy via the organisation’s website, or via email or telephone within 14 calendar days of delivery. In the first instance, Kitchen Economy will attempt to resolve the fault. If the fault cannot be resolved, Kitchen Economy will replace the appliance with a like-for-like replacement. If a like-for-like replacement cannot be identified, a full refund will be issued to you within 14 days of the appliance being returned to the address below.
- Once you have contacted Kitchen Economy in order to notify them of the faulty appliance, and providing they are unable to resolve the fault, they will issue you with an authorisation number and instructions regarding how to return your item. Once an authorisation number has been issued, you must return your item to the following address: 67-69 Broadway, Roath, Cardiff, CF24 1QE. If you would prefer, we can arrange to collect the goods from your home - this service costs £20.
- It is worth noting that if any accessories are missing from the appliance that is being returned, the cost of these will be deducted from any refund made or a charge made.
- If the appliance is greater than 30 calendar days old, the customer must contact the Manufacturer of the appliance and request that an engineer attend to fix and/or replace it under the Manufacturer’s Warrantee. If a customer has any difficulty in contacting the Manufacturer, they are advised to contact Kitchen Economy via their website, email or telephone for advice. If an appliance is outside of the Manufacturer’s Warrantee, they shall source an engineer to fix their appliance at their own expense. If a customer has difficulty in sourcing an engineer, they are advised to contact Kitchen Economy for advice.
- On receipt of the returned item (providing it is returned in its original state), Kitchen Economy will reimburse you with the full price of the item within 14 calendar days (via the credit card, debit card or Paypal account that you originally used). Unless the company is found to be at fault, delivery charges are non-refundable as these are separate handling charges.
