Delivery Options

Name: Kitchen Economy
Address: 67-69 Broadway, Roath, Cardiff, CF24 1QE
Telephone: 02920 496 816
Price range: Call us for details

We offer two different delivery options – we can either deliver your white goods to your door, or you can collect your new appliance from our shop in Roath, Cardiff (see Click & Collect).

Appliance Delivery

Here at Kitchen Economy, we offer a great delivery service to customers in South Wales. If your item(s) are in stock we can usually get them to your doorstep.

Areas Covered

We deliver to most addresses in Cardiff and the surrounding area. To find out whether or not we can deliver to your home, please enter your postcode below.

Click & Collect

Here at Kitchen Economy, we offer a great Delivery & Installation service in the CF postcode area. However, if it is more convenient, we also offer a ‘Click & Collect’ service. As long as the item is in stock, you can collect your appliance(s) from our Cardiff showroom on the next working day. If the item is out of stock, you will be quoted a future collection date for your appliance(s).

Collection Time

Once you have ordered an item for Click & Collect, your collection date will be indicated at the checkout and is usually the next working day if the item is in stock. These items can be collected from our Cardiff showroom (see below for address) during the following hours: Monday to Friday, 9.30am to 4.30pm, and Saturday, 10.30am to 3.00pm.

Failure to Collect

If you are unable to collect on the date supplied to you at the checkout, don’t worry – your appliance will be held ready for collection for 5 working days. If you are unable to arrange collection within this timeframe, please contact our sales team to re-arrange a new collection date.

Email: appliances@kitchen-economy.co.uk
Phone: 02920 496 816

Directions

Our Cardiff showroom is close to Cardiff city centre, and we are only 6 minute drive away from the A48(M).

Kitchen Economy
67-69 Broadway
Roath
Cardiff
CF24 1QE

Delivery – Frequently Asked Questions

What if I can’t be there to receive the delivery?

If you will not be in the property to receive your goods, please contact the sales team to avoid a second visit charge. We will be happy to rearrange your delivery. If we do attempt to deliver your appliance in your specified time slot and we are unable to gain access, a second visit charge of £20 will apply.

My property is difficult to access! Can you still deliver to me?

Yes, although we may need to schedule a two-person delivery. If you are having your appliance delivered to a property that is difficult to access – for example, if your home has tight corners, garden steps, stairs, or is located in a flat – you must tick the box confirming this at checkout so we can arrange a two-person delivery.

If our delivery driver arrives at the property and the appliance needs to be fitted on another floor, or if there are any other access restrictions that were not indicated by ticking the box, we may have to organise a second visit for our 2-man team, which would be chargeable at £20.

Please note that, due to health and safety regulations, we cannot allow you to assist with delivery and installation.

How should I prepare for my delivery?

Do whatever you can to ensure that we will have easy access to your property. Remove anything that might obstruct the entrance, and clear a passage from your front door to the room in which your appliance will be housed. Try to remove anything that our delivery team might trip over or catch on.

Additionally, we ask that you clear a suitable space where we can place your appliance. Heavy goods must be placed flat on the floor to avoid tipping over, so please ensure that this will be possible. If you have asked us to disconnect your current appliance and/or install the new one, please take a few minutes before delivery to familiarise yourself with the nearest power sockets to make our job as quick and easy as possible.

If your property has any tight corners, stairs, is located in a flat, or has any other obstacles that may affect access, you must tick the relevant box at checkout so we can arrange a two-person delivery where required.

What happens if Kitchen Economy cannot complete my delivery?

We will get in touch ASAP to rearrange the delivery. In some rare cases, our delivery team may be prevented from making your delivery slot due to extreme circumstances. These can include: extreme weather, traffic collisions or a vehicle breakdown. As we should have your contact details, the team will inform you of this and will rearrange a suitable time to deliver your appliance.

What if my appliance is damaged during delivery?

Let us know within 48 hours. In some rare cases, the appliances that we deliver may become faulty or damaged during delivery from the factory to your front door. In these cases, we ask that you inform us within 48 hours of receiving the goods. We may require photographic evidence of damaged appliances which can be sent to us via email from a smartphone. We will then arrange prompt replacement of your damaged appliance.

If the item is faulty, the manufacturer may require a visit from their qualified team of engineers to either resolve the issue or replace the item.